How to encourage civic engagement

By Stephanie Lamie

Community input is essential for building trust, improving decision-making and ensuring policies reflect the needs of the people they serve. But getting residents involved in local government can feel like an uphill climb. Traditional public meetings often draw a sliver of the community and input tends to come from the same voices. In fact, less than 10% of Americans say they’ve contacted a public official or attended a public meeting over a recent 12-month period. Use these outside-the-box ideas to reach residents and spark meaningful participation.

10%

Less than 10% of Americans say
they’ve contacted a public official or attended a public meeting over a recent 12-month period.

Pop-up city halls in public spaces

Bring city hall to the people instead of waiting for residents to come to you. Pop-up city halls in libraries, parks, lobbies or transit areas make it easy for people to share ideas, ask questions and engage with leaders in a low-pressure environment. By stepping outside their offices and buildings, local governments can engage new and diverse audiences on topics such as permits, programs, resources and more. Use retractable banners or A-frame signs to attract attention and let community members know a representative is available to talk.

Listening booths or conversation pods

Small, informal spaces designed for two-way dialogue encourage residents to discuss issues without the stress of public speaking. These can be set up during community festivals, farmers markets or at other popular events, allowing residents to sit and converse with leaders one-on-one in a casual setting. Schedule weekly or monthly sessions, either with a promoted topic or as an open-ended conversation. Give season- and location-appropriate giveaways, like ice scrapers, to thank participants.

Citizens’ assemblies or deliberative panels

A citizens’ assembly is a cross-section of community members who are brought together to discuss major issues and make recommendations. These structured panels give participants time to learn, debate and weigh options before sharing feedback. Transportation, childcare and compensation are sometimes provided to make participation more equitable. If you offer similar services, promote them in newsletters and on social media. Offer charging devices as a sign-up incentive. In the end, citizens’ assemblies help residents gain a deeper understanding of local issues, and leaders gain input that is thoughtful and actionable.

Community-led conversations through local partners

Partner with trusted community organizations—like nonprofits, faith groups and neighborhood associations—to extend engagement to residents who might otherwise be overlooked. These partners can help host forums or listening sessions about topics specific to their organization or the community in general. For example, a local government and neighborhood association can team up to host a community conversation night in a school cafeteria. A facilitator can guide the discussion while city staff can answer questions and gather input from people who might not otherwise attend a public meeting.

Smartphone apps that reward feedback

Technology can transform engagement not just by increasing accessibility, but also by making it fun and rewarding. Offer an app where residents can report issues, answer surveys or provide feedback. Add incentives like points and badges, and show leaderboards to encourage participation and expand reach. Ensure the platform is user-friendly and offer non-digital alternatives so all residents are included. Hand out items like PopSockets^® and phone stands at community events to promote the program.

Fresh ideas, stronger communities

When in need of more civic engagement, experimenting with new approaches can provide a spark. From pop-ups and listening booths to citizens’ assemblies, local partnerships and smartphone apps, local governments can create more inclusive and impactful ways to connect with the community. With the right strategies, every community can become a place where people feel inspired and participation truly thrives.

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